At Skyline Medix, we are committed to providing safe, compassionate, and dignified medical repatriation.
1. Respect and dignity
- Receive compassionate, respectful care that honors personal dignity, cultural background, and individual beliefs.
- Be treated free from discrimination based on race, ethnicity, nationality, religion, gender, age, or disability.
2. Safety and quality of care
- Expect high-standard medical transport provided by qualified, trained medical and flight personnel.
- Receive care using properly maintained, specialized medical equipment tailored to individual health needs.
3. Information and communication
- Receive clear, understandable explanations regarding medical status, transport logistics, and risk factors before and during transit.
- Be informed of the identities, roles, and qualifications of the medical transport team members.
4. Autonomy and informed consent
- Participate actively in care decisions, including the right to give or withhold informed consent for medical interventions during transport, except in life-threatening emergencies where consent cannot be obtained.
- Designate a family member, legal guardian, or representative to make decisions if unable to do so personally.
5. Privacy and confidentiality
- Enjoy strict privacy concerning medical conditions, treatment, and personal health data in accordance with applicable health privacy laws.
- Expect that medical details will only be shared with authorized healthcare providers involved in the transfer and in the receiving facility continuum of care.
6. Financial transparency
- Receive a clear explanation of costs, payment terms, and insurance coverage scope prior to transport initiation.
- Access itemized statements and explanation of services provided upon request.
7. Grievances and feedback
- Express concerns, complaints, or feedback regarding care or service quality without fear of retaliation or compromise in care.
- Receive a prompt and thorough review of any submitted grievance by Skyline Medix management.